National Student Support Accelerator Quality & Improvement Program Administrator, SCALE Initiative

The Stanford Accelerator for Learning (SAL) seeks a full-time Program Administrator to facilitate integrated administrative and organizational processes for a robust and ambitious University initiative. If you thrive in an academic environment where everyone has a chance to be a creative problem solver and move projects forward, and you have an interest in advancing learning opportunities for students of all ages, we invite you to come join our team at SAL!

Note: This position is a one-year fixed term appointment based on Stanford’s main campus and will be eligible for a hybrid work arrangement (partly in-person, partly remote). Interested candidates should include a resume and cover letter describing why they are interested in this position at this stage of their career.

About Us:

Housed at Stanford Graduate School of Education, the Stanford Accelerator for Learning is the first university-wide initiative connecting scholars across disciplines and with external partners to bridge research, innovation, practice, and policy, and bring quality scalable and equitable learning experiences to all learners, throughout the lifespan. The Stanford Accelerator for Learning focuses on learning challenges most in need of new discoveries, evidence, and solutions and where we believe Stanford can make the most difference. Those include: adult & workforce learning, digital learning, early childhood education and development, equity in learning, learning differences, and policy & systems change.

The SCALE initiative (Systems Change for Advancing Learning and Equity) works to equalize and improve educational opportunities for students by supporting implementation of the most promising educational practices. One such project within this initiative is the National Student Support Accelerator (NSSA), a project begun in response to the pandemic and addressing the learning and emotional needs of students. Since then, it has expanded into a research, strategic advising, tool development, and engagement program aimed at increasing students’ access to the individualized supports they need to thrive.       

What You’ll Do:     

Reporting to the Quality and Improvement Program Manager, the Program Administrator will support administrative processes and collaborative efforts that will further the work of the Tools team to drive implementation of high-impact tutoring by supporting the development research-backed resources and tools, and promoting quality standards. The work will include facilitation of the Tutoring Quality Improvement System (TQIS), which acts as a tutoring program quality assessment tool for the field. The Quality & Improvement Program Administrator must have a demonstrated ability to support a community of diverse perspectives and cultures in an inclusive environment.

Core Duties:

  • Coordinate email correspondence, data organization, data tracking, resources, and information for tutoring organizations participating in Tutoring Quality and Improvement System (TQIS)
  • Support in executing the TQIS system, including the Self-Assessment and the Badging Process as outlined in the operating manual, and suggest and implement updates to the system.
  • Support the Program Manager to facilitate communication with the engagement team, research team, and consultants regarding project needs for the Tools team.
  • Answer or draft answers to basic inquiries from tutoring provider or state/district level contacts regarding TQIS and request support for more complex inquiries.
  • Serve as a resource regarding a defined set of Tools content, policies, and procedures, and as needed take ownership of select project elements.
  • Support the tool development process through coordination, tracking, research, outreach, and other efforts for the tools team under the supervision and guidance of the program manager.
  • Maintain and suggest updates regarding approved content on the NSSA website(s).

Additional responsibilities with the SCALE Initiative include:

  • Occasionally review relevant articles and other resources to ensure NSSA team is aware of news and trends in the field and provide input into strategic advising, tools, research, and engagement efforts. 

To be successful in this role, you will bring:
Minimum education and experience requirements: 
High school diploma and three years of administrative experience, or combination of education and relevant experience.

Knowledge, Skills and Abilities:

  • Proficient computer skills and demonstrated experience with office software and email applications.
  • Demonstrated success in following through and completing routine tasks.
  • Strong organizational skills and attention to detail.
  • Strong verbal and written communication skills.
  • Excellent customer service and interpersonal skills.
  • Ability to prioritize and multitask.

Desired Qualifications:             

  • Passion for driving equitable education outcomes for all students and specifically for high-impact tutoring.
  • Ability to assess workflows and design and implement systems to streamline operations.
  • Proficient in Microsoft, Google, Slack, Zoom, and other social media platforms.

Work Standards:             

  • Interpersonal Skills: Demonstrates the ability to work well with colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide,

Click here to apply!